Data Removal & Account Deletion

What Is Permanently Deleted

• Your profile — name, email address, phone number, description, photo and location
• Your password and any linked Google or Apple sign-in
• Your listings, ideas, comments and reactions
• Every photo and video you uploaded, including the copies we generate for different screen sizes
• Your reservations, saved items, search alerts and blocked-user list
• Your notifications and push-notification tokens
• Your points, badges and leaderboard history
• Your newsletter subscription
• Your browsing history on Givore, including the IP addresses and device details recorded with it
• Your support conversations and anything you sent to our support team
• Your login sessions and access tokens

What Stays, and Why

Six things survive your deletion. Each one is here because deleting it would remove someone else's data, because the law requires us to keep it, or because it is a public record that removing would falsify.

Chat conversations

Messages you sent stay in the other person's conversation, shown as coming from a deleted account. Your name and photo are gone from them. A conversation belongs to both people in it, so erasing your half would delete the other person's record of a conversation they took part in. This is how cloud-based messaging services handle the same problem. Photos and voice notes you sent stay in a conversation the other person is still part of, and are deleted once nobody is left in it.

Feature requests you submitted

A submitted feature request survives account deletion with its author removed, so the public record of what the community asked for is not falsified. Your name, your photo and the link to your profile are gone from it, and it is shown as coming from a deleted account. Your votes and your comments on the feature-request board are deleted with the rest of your content.

Enforcement records

If your account was banned for breaking our rules, we keep a one-way fingerprint of the email address and sign-in identifier so the ban cannot be undone simply by deleting the account and signing up again. The fingerprint cannot be read back into an address. We rely on GDPR Article 17(3)(e) and our legitimate interest in preventing abuse.

Payment records

If you paid for a subscription, the transaction record is kept because tax and accounting law requires it. It no longer names you. The provider's raw payment message, which contained your address, is deleted.

Backups

Our database backups hold a copy of everything for up to 90 days, after which they are overwritten. We do not use backups to restore a deleted account. This is the one place where your data survives past the deletion itself, and it clears itself within that window.

Technical and security logs

Operational logs used to diagnose faults and investigate abuse may reference an account id for a short period. Our security log keeps entries for 30 days. These are pruned automatically and are not used to build a profile of you.

Analytics and crash-reporting providers

We use PostHog, Sentry and Firebase Crashlytics to understand faults and usage. Deleting your Givore account does not yet automatically delete records held by those providers. If you want that done as well, email us and we will action it. We are building this into the automatic process.

If You Cannot Sign In

Deletion is done in the app. If you have lost access to your account and cannot sign in to delete it yourself, email [email protected] with the subject "Data Deletion Request" from the address you registered with. We will verify your identity and delete the account for you. We do not accept deletion requests by any other route, and we do not offer partial deletion of individual items — you can edit or delete your own listings and comments in the app at any time.

Need Help?

If you have questions about what deletion removes, email us at [email protected].